Last month, Mike Iatzko received a call from Willow Pines, a Resort Lifestyle Community (RLC), which needed a bid as soon as possible, and Mike was able to turn the contract around in two weeks. With the teamwork from Branch Manager Andrew Hallet, Account Manager Chris Snyder, and the team, they cleaned up the site in time for the grand opening. We received a call from RLC that the community needed more work, and we immediately got on a call to see what we could do. Andrew, Chris, and Mike collaborated to go outside of the contracted scope to have fresh mulch and flowers and this had opened more doors to new business for BrightView. RLC is part of the Vizient GPO, with more than 60 sites and growing, and we currently service more than 10 and growing with customer service like this. The client shared this message to us:
I wanted to take a moment to thank the BrightView team in Canton. Their commitment to customer service went above and beyond at our new Willow Pines Retirement Community. We have had great success across the country with BrightView and when we needed a change in landscaping, we knew we could count on you guys. The team came out and did the initial mow and spring clean-up this week as promised to get us ready, but the initial contracted install needed an upgrade for the festivities. With a 12-hour notice, they were able to deploy a team to enhance the curb appeal above the contracted scope to showcase the facility. We greatly appreciate the partnership of both yourself and your teams across the country.
—Steve Long, Vice President of Safety & Maintenance for Resort Lifestyle Communities
