Team members at the branch have Monday, Wednesday, and Friday calls with account managers and production managers. These simple and brief phone calls are used to help clarify scheduling errors and increase client communication, while also allowing everyone to come together better as a One BrightView team that serves our customers.

Topics: Collaborative Culture

The Phoenix Branch is working on a large project with a one-year maintenance period. Through our One BrightView approach involving teamwork and being customer focused, we’re hitting all the client’s deadlines and doing top-notch installations that are pleasing to the customer. The work the branch is putting in has also set them up to offer long-term maintenance services while also further supporting our goal of profitable growth.

Topics: Customer Focused

What started out as a $250,000 contract with a customer has blossomed into a multimillion dollar change order with the customer recognizing the value BrightView brings to the table given the company’s diverse service offerings. The field team built a strong relationship with the on-site superintendent and is now their trusted advisor. As the original job neared 75 percent completion, a section of the property not under contract had the attention of another customer: Netflix. They reached out to the team, and after coordinating contracts with the other customer, we earned an additional change order, which ultimately led to an annual six-figure contract.

Topics: Winning Together

Through collaborating with their Tree Care team, a prospecting partnership now exists to more efficiently achieve profitable growth for the Dulles Branch. Their One BrightView approach has the team’s arborists sending their Tree Care work lists to the branch’s Business Developers. Team members at the branch then take that list and reach out to the Tree Care customers to see if they need further landscaping services. This approach recently led to a $50,000 piece of business.

Topics: Collaborative Culture

The Willow Pines Retirement Community recently reached out to BrightView requesting a change in landscaping with little time to spare. The team came together, collaborated flawlessly, and executed the contract for landscape maintenance in time for their grand opening and ribbon cutting. Twelve hours before the ribbon cutting, a late request came in from the client, and the team handled it with ease, leading to another happy customer.

Topics: Customer Focused